Privacy Policy
Your privacy is important to us. This online Privacy Policy is comprised of the following informational components:
(a) Collection of your information
(b) Use and Disclosure
(c) Security and Storage
(d) Access to your Information
(e) Accessing your information to correct it
(f) Opt Out Options
Penneylaneonline’s Complaint Procedures takes the privacy of your personal information seriously and will only use your information in accordance with the strict requirements outlined in accordance with the strict requirements outlined in the N.Z. Telecommunications Information Privacy Code 2003 and the N.Z. Privacy Act 1993. This Privacy Policy applies to all services that are hosted on its website.
Penneylaneonline only collects personal information necessary to enable us to undertake normal business functions and activities. You can always review or amend any information you provide to us. Please check our Penneylaneonline website at any time for the most current version of this online Privacy Policy.
Collection of your Information
Your Personal Information may be collected by penneylaneonline.com to process any online/offline Order or when we receive additional information from you. This personal information may include but is not limited to:
(g) Your name.
(h) Your residential or postal address.
(i) Your residential or mobile phone numbers.
(j) Your email address.
If you have any problems, email us at: penneylaneonline@gmail.com or alternatively, you can write to us at: penneylaneonline.com, 7 Willow Grove Waipukurau 4200 Central Hawkes Bay Attention: Gail Penney
Use and Disclosure
penneylaneonline.com only collects your personal information by lawful, fair, reasonable and unobtrusive measures. It is only used for its original or primary collection purpose as described in the Introduction. We will not disclose your personal information to Third Parties unless the law requires that disclosure or you consent in writing to such a disclosure.
Your information may be used when shipping goods to you or amending any details we are advised of by you. Your information may be disclosed to assist in the processing of any online/offline Order. We may need to release appropriate information about you to:
(k) Authorised penneylaneonline.com staff.
(l) Any person with lawful entitlement to obtain the information.
(m) Authorised staff members of our Manufacturing & Distribution Centre.
(n) From time to time, we offer optional Questionnaires and Surveys to our Customers for the purposes of collecting demographic information or assessing our Customer’s interests and needs.
(o) The use of this information will be explained in detail in the survey itself.
(p) If we collect personally identifiable information from our customers in these questionnaires and surveys, the customers will be given notice of how the information will be used prior to their participation.
(q) If you send us mail including emails, we will keep such information for our records.
(r) We may also retain customer service correspondence from us to you. We keep these records in order to measure and improve our customer Service. We may, over time, delete these records in accordance with existing laws.
Security & Storage
Your personal information is stored in a secure and confidential way. Penneylaneonline operates a secure data network.
Access to your Information
Individuals have a right to access information held by us about them. Every effort is taken to ensure the accuracy and currency of this information. You can help us maintain the accuracy of your information by letting us know of any change of residential or email address or mobile /phone numbers.
Accessing your Information to correct it
You can view and have a copy of any personal information that we hold about you (some exceptions apply under the law). If you are able to establish that personal information we hold about you is not up-to–date, accurate or complete we will take reasonable steps to correct it.
Customer Communications
We communicate with our Customers by email on a regular basis to provide requested services and we also communicate by phone to resolve customer complaints or investigate suspicious transactions. We use your email address to confirm your order of any Penneylaneonline product, to send you notice of payments that you send through Penneylaneonline and to send information about important changes to our products and services.
Customer Right to Opt Out
We may also use your email address (with your approval) to send you other types of communications that you can control including the proposed Penneylaneonline Newsletter and customer surveys. You can choose whether to receive some, all or none of these when you complete the Purchase Order Form or at any time thereafter, by sending an email to Penneylaneonline.com requesting to be removed from any such lists.
If you do not wish to receive communications from us by email, mail or phone regarding new products, services and upcoming events in the future, please let us know by sending an email to: penneylaneonline@gmail.com or by calling +64 6210 385 008 or by writing to us at: penneylaneonline.com 7 Willow Grove Waipukurau 4200 Central Hawkes Bay Attention: Gail Penney
Complaints Procedure Privacy
Complaints are expressions of dissatisfaction regarding the use or disclosure of personal information. If an individual wishes to make a complaint they can notify Gail Penney in writing as to the substance of the complaint and request a remedy be sought.
In the event that a complaint cannot be resolved, an individual may notify the Privacy Commissioner. The Commissioner may be notified for the purposes of resolving the complaint at:
Wellington Offices
Level 4, Gen-i Tower 109-111 Featherston Street PO Box 10-094, Wellington 6143 Telephone (04) 474-7590 Facsimile: (04) 474-7595 Email:enquiries@privacy.org.nz Website: http://www.privacy.org.nz
Complaints Links Pages
Penneylaneonline website may include links to Third Party websites. Their own privacy statements govern these sites and Penneylaneonline is not responsible for their operations, including but is not limited to their information practices. Customers submitting information to or through these Third Party websites should review the Privacy Statement of these sites before providing them with personally identifiable information.
