Holly Stiel: Snap into It, from Ordinary Moments to Extraordinary Connections

Holly Stiel uses the tribal philosophy of Sowubona from the Zulu language meaning ‘We see you’ to emphasise a question she poses. She asks her TED audience, “while we are here, are you going to take advantage of the dozens of opportunities that you’re going to have to connect with each other? Or, are they simply going to let the moment pass.”

ABOUT TEDx

TEDx was created in the spirit of TED’s mission, ‘ideas worth spreading’. The programme is designed to give communities, organisations and individuals the opportunity to stimulate dialogue through TED-like experiences at the local level.

ABOUT Holly Stiel

“Holly Stiel is a trail blazing Service Philosopher who innovated a method of training based on the practices and principles of the world-class concierge. Her clients include: Disney, Nordstrom, AVEDA, American Express, Visa Signature card, Hilton and Hyatt hotels.

In 1976, Stiel became the first female concierge in the country when she created the desk at the Grand Hyatt Union Square in San Francisco. Two years later she was the first American woman to be admitted to the exclusive Les Clefs d’Or Association for concierges.

She is the author of four books including, ‘The Art and Science of the Hotel Concierge’, ‘Ultimate Service’, ‘The Complete Handbook to the World of the Concierge’, ‘Thank You Very Much: A Book for Anyone Who Has Ever Said, “May I Help you?’ and ‘The Neon Signs of Service’.

With a team of producers, she has created three award-winning instructional DVDs and custom-designed corporate training programmes.”

The VIDEO

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